When you first log in to the web portal, you will be asked to share your profile information (name and e-mail). Some users can approve this themselves and then your e-mail address will be linked to the account in the web portal. Some users do not have the authority to approve the request yourself, and then you need to contact your local IT department or IT provider who administers your rights. For further information to your local IT department or IT provider please read here.
Nowadays it is commonplace that profile information is saved when logging in and authenticating to different types of services. We at Avonova have limited opportunities to help you as a customer with authentication, but through this information and by answering your questions, access to the web portal is ensured. A section on questions and answers (FAQ) about the login can be found in the web portal.